La Piazzetta
Terms and Conditions
Price and Payment:
Once your order has been accepted, this represents an agreement between you the User and the Merchant. The Merchant has sole responsibility for this order. Cash payments are made directly to the Merchant upon delivery to fulfill the order.
La Piazzetta Italian Restaurant does not provide any payment service either to you or to third parties. All online payments are processed via your own issuer / payment service provider and the payment service providers in partnership with La Piazzetta Italian Restaurant.
Prices quoted on the Platform shall be displayed in the applicable country’s national currency and subject to applicable tax. You accept that prices and offers on the Platform may vary from the prices and offers offered by our Merchants elsewhere (including their own websites, mobile applications, or at their brick-and-mortar outlets).
The way we display the prices of our goods may vary depending on the Merchant, and, subject to applicable laws, the prices reflected on our Platform. Prices and additional charges (including but not limited to Delivery, Small Basket or Service fees) indicated on the Platform are as at the time of each Order and may be subject to change later. La Piazzetta Italian Restaurant reserves the right to charge fees (including but not limited to Delivery, Small Order or Service fees) for our services as we deem necessary for our business. The breakdown of the prices and additional charges (including but not limited to Delivery, Small Order or Service fees) are displayed before checkout. When you place an Order, you agree to all amounts, additional charges and the final ‘Total’ amount which is displayed to you.
Payment Methods
When using your Account as payment instrument you may choose from different payment methods as available and indicated on the Platform.
La Piazzetta Italian Restaurant reserves the right to offer additional payment methods and/or remove existing payment methods at any time at its sole discretion. If you choose to pay using an online payment method, the payment shall be processed by our third party payment service provider(s). With your consent, your credit card / payment information will be stored with our third party payment service provider(s) for future Orders. La Piazzetta Italian Restaurant does not store your credit card or payment information.
You must ensure that you have sufficient funds on your credit and debit card to fulfill payment of an Order. Insofar as required, La Piazzetta Italian Restaurant takes responsibility for payments made on our Platform including refunds, chargebacks, cancellations and dispute resolution, provided if reasonable and justifiable and in accordance with these Terms
At the time of checkout, please read the applicable payment terms linked and disclaimers carefully before using any payment method.
Payment information:
When you place an order through the website, you are required to select a method of payment. La Piazzetta Italian Restaurant is not interested in your debit/credit card information nor does it store any of your debit/credit information, since orders could be paid at the door directly to the restaurant through methods of payment such as cash, credit card or payment checks. Online debit/ credit card payment is also an option in the restaurants; it can be the only method of payment. For transactions with online debit/credit cards, we transmit your entire card information to the appropriate debit/credit card company in an encrypted format with globally accepted rules and applications during order processing. Upon your choice, we keep a part of your card information in an encrypted format, taking precaution to maintain physical, electronic and procedural safeguards over your credit card information.
Order Placement:
Personal information required during the order process includes name, address, phone number, email address and other similar information used to identify you and complete an order. Personal information collected at our site will be shared with a restaurant when processing your order. We have an agreement with all member restaurants, restricting disclosure or further processing of personal information provided to them by us. Your personal information will be used to notify you of your order status. Personal information will not be shared with any of our business partners or affiliates without your permission. It is treated as confidential, and will not be disclosed to outside parties, unless compelled by applicable legislation. We only send marketing emails to those people who have specifically requested to receive this information.
Order Cancellation Policy:
The Customer shall not be entitled to cancel a food meal order nor be eligible for any refund in case the Customer canceled such order after the Vendor’s acceptance, unless the cancellation is a result of La Piazzetta Italian Restaurant or the Vendor’s default. For the avoidance of doubt food meal order means any order from the restaurant.
In the event La Piazzetta Italian Restaurant is unable to deliver the food meal order to the Customer for reasons due to the Customer’s act, failure to act, default, omission, and/ or negligence, La Piazzetta Italian Restaurant reserves the right to cancel the order without any refund to the Customer.
If the Customer is eligible for a refund for a canceled order subject to the provisions of this T&Cs, the order value paid by the customer will be refunded to the customer’s La Piazzetta Italian Restaurant Credit, unless the customer requests otherwise, and in the latter case, the refund will be made only to the original payment method used for making the order. It can take anywhere from 7 – 14 business days (or even up to 30 days for overseas banks) for your refund to be processed and reflected in your bank account, in consideration of the time and procedures required from La Piazzetta Italian Restaurant and/ or the Credit Card Company and/ or the Bank.
Refund Policy:
La Piazzetta Italian Restaurant takes user satisfaction very seriously. In the case of problems with your goods and services order, please contact La Piazzetta Italian Restaurant through our contactable medium and we will assist you, in accordance with the provisions stipulated under Order Cancellation of this T&Cs.
Privacy Policy Amendment:
La Piazzetta Italian Restaurant may change this Privacy Policy at any time by publishing the new version on the website.
Contact Details:
All comments, queries and requests relating to our use of your information are welcomed and should be addressed to La Piazzetta Restaurant
For questions or concerns relating to our privacy policy, we can be contacted by email at info@lapiazzettarestaurant.com or at:
Registered Address: 25 – 073135 55.128488 – Dubai Marina – Dubai – Emirati Arabi Uniti
Fax: +971 044478813
Phone: +971 044478813
Calls to and from La Piazzetta Italian Restaurant may be recorded for quality and training purposes.
Termination of Agreement:
La Piazzetta Italian Restaurant has the right to terminate, suspend or delete your Account and your access to or use of the Platform, including any delivery service we provide to you in respect of an Order, for any reason, including, without limitation, if La Piazzetta Italian Restaurant, in its sole discretion, considers your use to be unacceptable, or in the event of any breach by you of these Terms. Where appropriate, La Piazzetta Italian Restaurant will give you the opportunity to state your position, before any termination, suspension or deletion of your account.